I purchased a home 11 years ago and have maintained a policy with this insurance company the entire time. For the most part I have not have had to have many interactions with anyone. Recently, I did not receive a promised call back so I called in to discuss the ball being dropped, in what is a very important matter to me, and I did not receive adequate customer service. I could care less if Mary(the lady who answers the phone) was having a bad day, but I do care that she was rude, and spoke with me in a very harsh, condescending tone, with a total lack of empathy. ******UPDATED 10-06********** Randy has done a superb job following up with me and correcting the misunderstanding.
if you want to get disrespected, cheated and screwed around then this is not the man to see
Superb client care! Always taking care of our needs, and looking ahead with provential suggestions. Previous commenter must have had a rough day to lash out unnecessarily and inappropriately here. We have consistently been pleased through the years!
Randy Kenney is the best insurance agent you can get from Farm Bureau . He is very personable and his staff is very friendly. You can't go wrong by going him for your insurance needs.
Kenney Agency Farm Bureau Insurance is a US Insurance Agency based in North Muskegon, Michigan. Kenney Agency Farm Bureau Insurance is located at 1715 N Getty St, North Muskegon, MI 49445, USA.
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